Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days.
During drops or high-volume releases, processing may take up to 5 business days.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout.
Typical delivery times:
    •    Standard Shipping (U.S.): 3–7 business days
    •    Expedited Shipping (U.S.): 2–3 business days
    •    International Shipping: 7–21 business days

Delivery times begin after order processing.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number.
Please allow up to 24 hours for tracking to update.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are marked Delivered by the carrier.
If this happens, please contact the shipping carrier with your tracking info.

Incorrect Address

If you entered the wrong address, contact us ASAP.
If the order hasn’t shipped yet, we can update it.
If it has already shipped, we can’t change the address and aren’t responsible for replacement.

International Taxes & Duties

International customers are responsible for any customs fees, duties, or taxes.

Questions

If you need help with your order, email us at:
onelifecaptured@gmail.com